Shipping and Return Policy

Shipping Policy:

  1. Order Processing:

    • All orders are processed within 1-3 business days, excluding holidays.
    • We strive to ship orders as quickly as possible and provide tracking information once the package is shipped.
    • In the event of any delays or issues with your order, our customer service team will notify you promptly.

  2. Shipping Methods and Delivery Times:

    • We offer various shipping options, including standard and expedited shipping.
    • Shipping costs are calculated based on your location and the weight of the package.
    • Estimated delivery times are provided during the checkout process and may vary depending on your location.

  3. International Shipping:

    • We offer international shipping to select countries.
    • Please note that customs fees, duties, or taxes imposed by the destination country are the responsibility of the customer.
    • We recommend checking with your local customs office for any additional fees or restrictions before placing an international order.

  4. Lost or Damaged Packages:

    • We are not responsible for packages lost or damaged during transit.
    • If your package is lost or damaged, please contact the shipping carrier directly to file a claim using the provided tracking information.
    • If you need assistance or have any questions, our customer service team is here to help.

Return Policy:

  1. Eligibility:

    • We accept returns of unused and unopened products within 14 days of purchase, except for products with a broken tamper seal.
    • To be eligible for a return, the product must be in its original packaging and in the same condition as when received.

  2. Return Process:

    • To initiate a return, please contact our customer service team with your order details.
    • We will provide you with return instructions and any necessary return authorization.
    • Please ensure that the returned products are securely packaged to prevent damage during transit.

  3. Refunds:

    • Once your return is received and inspected, we will process your refund to the original payment method.
    • Shipping costs are non-refundable.
    • Please allow for a processing time of 5-7 business days for the refund to appear in your account.

  4. Exchanges:

    • We currently do not offer exchanges. If you need a different product, please initiate a return and place a new order.

  5. Return Shipping Costs:

    • Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

Please note that the above shipping and return policy is subject to change without prior notice. We recommend reviewing the policy before making a purchase. If you have any questions or need further assistance, please don't hesitate to contact our customer service team.